Contact Us

Have you tried our user forum?

If you need support we encourage you to start here.  We monitor this closely and try to respond in a a timely manner if you can not find what you need.  Your log in credentials are the same as your store account.

Manufacturer Website Support links


Our Email contact info

For pre-order questions please send an email to:
For assistance with an order please send an email to:
For tech support questions please send an email to:
For Website issues please send an email to:

Shipping and Returns address:

Off Grid and Marine Energy Systems
c/o ShipsRight
1741 Industrial Drive
Unit #8, Rear Loading Dock
Sterling, IL 61081

Mailing Address:

OGM Energy LLC
8 The Green # 17789
Dover, DE

Phone Support:

We typically only provide phone support to existing customers with a specific problem.  With the array of modern technology available we are now creating a library of Tutorial videos which can be found at the REC North America site.  We also understand that Wakespeed is creating tutorials for their product line.  You are also welcome to use our User Forum.  Quick button links are included below.

We have found that we are much more productive and offer better support using email and messaging. It allows us to research your question if needed, exchange video and images and provide an ongoing thread for followup and history. If for some reason you still need phone support, please contact us using one of the methods above and request a call back.

If you absolutely need to call us our number is 844-646-3515

Note: We do not maintain a bricks and mortar operation at this time.