Really appreciate Rick's follow-up and resolution to a shipping issue
Thanks so much for your kind review and glad we were able to get your cable reshipped.
Ordering is ez-pee-ze, nice follow up email with links to important docs, order arrived on time. OGM has been very consistent over the past 2-3 years that I have been working with Rick. I am very satisfied that the order is processed right away and the shipping times are spot on with minimal cost. (I paid a little bit to have the order shipped using a faster method) 5 Stars… again.
Thanks so much for the review!! Great customers like you make our day!!
Much easier to configure and monitor
This spring, during some physical maintenance, my REC 1Q based system went hard down with an error 15 fault. Rick owned the recovery from first contact (in spite of the fact that this was objectively my fault).
Responsive: Same-day email replies and a quick follow-up call to confirm diagnosis and next steps.
Expert troubleshooting: Identified a likely cell-tap issue, shared clear upgrade guidance, and produced a 1Q→2Q wiring cross-reference to de-risk the retrofit.
Deadline support: Built a complete parts list and coordinated an expedited UPS shipment to meet a tight install window.
Result: minimal downtime, smooth 2Q backfit, and a partner I trust for future work. Strongly recommend OGM for sourcing REC and Wakespeed equipment.
This is the 2nd time in 4 years that Rick helped me recover from a major system failure that left us powerless and under a tight recovery timeline. His level of support stands out dramatically compared to experiences we've had with other suppliers of equipment in our system.
Its reviews like this that make our.day! Thanks so much from the all the gang.
Rick was super helpful in answering all my detailed questions as we worked through what was mostly user error and clarifying documentation. Could not be happier and will get my wakespeed from OGM when the time comes!
Thanks Joel, I am just glad we got to the bottom of your issue. :)