This spring, during some physical maintenance, my REC 1Q based system went hard down with an error 15 fault. Rick owned the recovery from first contact (in spite of the fact that this was objectively my fault).
Responsive: Same-day email replies and a quick follow-up call to confirm diagnosis and next steps.
Expert troubleshooting: Identified a likely cell-tap issue, shared clear upgrade guidance, and produced a 1Q→2Q wiring cross-reference to de-risk the retrofit.
Deadline support: Built a complete parts list and coordinated an expedited UPS shipment to meet a tight install window.
Result: minimal downtime, smooth 2Q backfit, and a partner I trust for future work. Strongly recommend OGM for sourcing REC and Wakespeed equipment.
This is the 2nd time in 4 years that Rick helped me recover from a major system failure that left us powerless and under a tight recovery timeline. His level of support stands out dramatically compared to experiences we've had with other suppliers of equipment in our system.
Its reviews like this that make our.day! Thanks so much from the all the gang.
Rick was super helpful in answering all my detailed questions as we worked through what was mostly user error and clarifying documentation. Could not be happier and will get my wakespeed from OGM when the time comes!
Thanks Joel, I am just glad we got to the bottom of your issue. :)
I build a system with 1 Master and 5x 2Q Slaves, about 71Kw, hooked up to a Victron system and powering our off-grid house. OGM was quick to ship, and fully supported me when I had minor setup issues. Rick was incredibly knowledgeable and helpful and I highly recommend purchasing from OGM! I'll be back for more purchases shortly when I expand my system :)
Hey Jared, Thanks for the great review and system pics. We really appreciate it.
All l can say is that after l have tried multiple of the other BMS that are much cheaper is that they all are in a box beside my bench..l will say that as someone that has done different things most of my life l knew every time I was hooking up the other systems l was highly suspicious of the wiring quality and having messed with electrical systems I should have known better but it seemed they all were the same until I finally bit the bullet and ordered the Rec2Q and looking back if I would have done this in the beginning l would have had just one BMS system and the money I spent on the other ones would have bought the one I am using.. and not to mention the freedom to leave my house without worrying about it burning down..
Thanks for the great review Ken, and you make a good point about safety too!!
Great price and customer service answered questions before I bought it. Great company to do Business with!
Thanks so much Bob, we really appreciate your feedback :)