Great customer service
Rated
5 out of 5
April 5, 2022
Rick was wonderful setting me up with parts for a project for a film studio. He was able to provide quick advice for a part that wasn’t functioning as expected and recommended a replacement part quickly. I’m happy they are carrying the REC BMS and have them in stock! It’s a very solid system that’s easy to interface with!
Jeff
Response from Off Grid & Marine Energy Systems
Thanks for your kind words! I am glad we were able to help get you fixed up and running.
Easy to use website
Rated
5 out of 5
March 25, 2022
Fair prices for what I needed and easy to make sure I got all the accessories I needed due to the format of the product page.
Brian
Response from Off Grid & Marine Energy Systems
Thanks Brian, we are working now to make it easier to find the right product for your application.
Great customer service!
Rated
5 out of 5
January 10, 2022
OGSS was there to answer all of my pre-order questions and their communication response time is top notch. Great people to work with and I’ll be ordering from them again in the future.
Matt Digan
Response from Off Grid & Marine Energy Systems
Thanks Matt!
REC-Wifi unit inoperable
Rated
3 out of 5
November 3, 2021
I purchased the rec-wifi on the advice of and the REC website. I could not log into the wifi unit referencing the product manual. I found many individuals were having the same problem through a web search. In the end, I purchased the pc software which allowed for me to change the parameters associated with my specific system. My understanding is that one cannot do what with the wifi system. The touch pad also just displays information, it does not allow one to alter the bms parameters.
Tom McDonagh
Response from Off Grid & Marine Energy Systems
Hi Tom, sorry you had issues with the WiFi module. Early versions did have some issues but not recently and your situation seemed unusual. Hopefully Tine at REC was able to get your WiFi working for you in the end. The WiFi module, when working, will actually provide all needed functionality but you are correct, the LCD screen is for viewing only.
Excellent Service and quick delivery!
Rated
5 out of 5
September 27, 2021
Had to clarify a few things before we placed the order, Rick was very responsive and helpful. Will definitely buy again in the future.
Kilroy Bus
Response from Off Grid & Marine Energy Systems
Thanks and glad we could help. After a few hiccups our new warehouse and shipping team is really coming together!
Definitely buy all of your gear from Rick
Rated
5 out of 5
September 17, 2021
Five stars all the way. Rick was very helpful throughout the process, and I’m already telling people to get their gear from him and OGSS. You can’t go wrong!
Van Gogh (van build name)
Response from Off Grid & Marine Energy Systems
Thanks for the kind words! Glad we got you sorted and thanks for your testing and feedback!
Efficient and prompt
Rated
5 out of 5
May 5, 2021
Recently purchased wakespeed alternator and was impressed with the prompt service and order fulfillment. The unit was well packaged and using USPS for delivery here in Western Canada saved me the typical huge customs brokerage fees that ups and fedex charge.
Phil clatk
Great Support
Rated
5 out of 5
April 3, 2021
Purchased REC 16s BMS from Off Grid Marine Energy systems and did not purchase the current sensor wiring harness, I emailed asking if it was meant to be included and they threw it in for free. When I had questions about shipment they were answered in a timely and polite manner.
Zak Crawford
Great service and support!
Rated
5 out of 5
March 29, 2021
Trying to get an SMA SI to talk with a BMS has been a Challenge. Rick was a great help in getting me there.
Bob
extremely fast delivery
Rated
5 out of 5
March 17, 2021
Outstanding fast service – in answering questions as well as in shipping to Europe – very impressive indeed!
Robin
Awesome service and support !
Rated
5 out of 5
March 1, 2021
Rick gave us just the best possible service while setting up our LiFePO4 system with the WS500.
Thank you
F.
Fred
Ws500
Rated
5 out of 5
February 8, 2021
Recommended seller. Great pre AND POST sales service. Thank you Rick and everybody on your team. Cheers Chris
Christian
Great Service
Rated
5 out of 5
October 10, 2020
I am on a cruising boat currently in Aruba, and hoped to upgrade our charging system here due to favourable customs duties on imports. My purchase went awry when Defender.com informed me they couldn’t deliver the alternator I ordered. I couldn’t find a replacement at this time so I had to cancel my order for a WS500 from Off Grid (I had placed the order right after ordering the alternator). Rick was very helpful in trying to find another source for the alternator, and providing information on what I would need to install it. When the only option turned out to be a size up in amperage (that I couldn’t use) and $$$ I balked. Rick refunded my money without hesitation. I will eventually get a WS500 from Off Grid, when Balmar restocks and when I know where I will be in a months time.
Robin S/V Toboggan
Response from Off Grid & Marine Energy Systems
Thanks for your kind words Robin, I am just sorry we couldn’t pull it together for you. We will keep a watch out for availability and hopefully we will get you fixed up in a few months.
A big shout out
Rated
5 out of 5
March 30, 2020
A big shout out for Rick Bell of offgridsoftwaresolutions.com
His knowledge and patience helping a novice install and commission a Wake Speed WS500 after a lightening strike wiped out the old charging system (alternators, Balmars, wiring the lot) has been refreshing in this day and age.
I am very grateful to him (especially during this Covid-19 shutdown)and the other technicians from offgridsoftwaresolutions for helping me problem solve a charging issue caused by a declined magnetic core.
A simple fix if you know what you are doing but I clearly don’t so very frustrating for him but thank you from me.
Richard s/v Por Dos
Response from Off Grid & Marine Energy Systems
Richard, we are just glad you got everything working. It can be hard to remotely troubleshoot, but your detailed testing and pictures really helped the process!
Love my new WS500's
Rated
5 out of 5
January 22, 2020
I’ve used the WS500 Configuration tool to setup my dual WS-500 regulators and to tune and monitor things the first few months. I love being able to see the alternator temperature along with the output all on a graph. This software also helps a ton in configuring the WS-500 which has a wealth of options, but can be overwhelming to configure at the command line. The WS500 Configuration software makes that much easier. You can read all about it in my full review at https://seabits.com/wakespeed-ws-500-regulator-review/
Steve
Response from Off Grid & Marine Energy Systems
Steve, thanks for your support and the detailed review in SeaBits. This should help others make an informed decision!
