Off Grid and Marine Energy Systems Refund policy

A Returns and Refunds policy is always a tough item to manage in a business. You want to be fair to your customers but not taken advantage of. Many customers do not appreciate the costs and time associated with processing a return. The big credit card companies certainly don’t refund any transaction fees they charge and to add insult to injury they often add a return fee so you end up paying transaction fees for both the purchase and the refund.

When dealing with DIY electronics it becomes even more challenging as we need to ensure the returned product has not been damaged and its still marketable.

Refund Types:

1) We sent the wrong product

When we have mistakenly sent an incorrect product OGM Energy LLC will absorb all shipping costs in having the wrong part returned and the correct part sent to you quickly.

2) Customer cancels order before shipping

When an order is arbitrarily canceled without good cause prior to shipping and packaging it will be fully refundable, less 5% to cover the cost of transaction fees imposed by the credit card companies that are not refunded by them.

If the order is canceled by OGSS or with good cause, as determined by OGM Energy LLC, then the customer shall receive a 100% refund.

3) Customer cancels order after shipping

If the order is returned while in transit and/or refused by the customer, it shall be fully refundable less 10% to cover transaction fees and restocking costs.

4) Customer wants to return an item within 30 days of purchase.

So long as all items are in their original unopened packaging they can be returned within 30 days of purchase for a full refund less restocking fees of 10%.  Open items do not qualify for return. No returns are accepted after this.

This all being said, we are a small company and want to do right by our customers. If you feel that there are extenuating circumstances with your return and it should not be subject to these costs, please contact us at admin@ogm-energy.com.com and we will try to come to a reasonable compromise.

5) Custom Orders

All custom orders, consolidated orders and special orders are non-refundable.

How to initiate a Return

For customers with orders shipped within the lower 48 US contiguous states please contact your OGM energy rep via email to support@ogm-energy.com to obtain an RMA for the items being returned.


  1. Contact us at:  suport@ogm-energy.com to obtain an RMA
  2. Ensure all products being returned are "New in package/box"
  3. Box up items being returned, with adequate filling
  4. Wait for RMA confirmation and shipping label
  5. Print and affix label to box as per instructions and good practice
  6. Drop off at a USPS or UPS store as per the shipping label requirements

For all other orders, the customer shall contact OGM Energy LLC and confirm what items are to be returned, box them up adequately, include a copy of the original invoice and send them to the address listed below, with a copy of the tracking number emailed to your OGM Energy LLC rep. A note will be added to your file, and upon receipt it will be inspected and credited if applicable.

If you have not had a response within 10 days of our receipt, please feel free to follow up on it with us.  Keep in mind the safe transport of the item is your responsibility until accepted by our shippers.

Shipping and Returns address:

Off Grid and Marine Energy Systems
c/o ShipsRight
1741 Industrial Drive
Unit #8, Rear Loading Dock
Sterling, IL 61081
This policy is subject to change and forms part of our terms and conditions.