Lost profile

• a

  andy

  11/7/19, 1:01 PM
  I have twice had a situation where one side alternator stopped charging. The first thing I did was swap sides with the controllers to see where the problem went. It seemed that the WS500 had an issue. When I plugged it into the pc is shows no last fault, however it also showed active charge profile 0 where it should be 8. I had a saved profile that I reloaded and it now shows profile 8 correctly. Under what circumstances will it loose its profile? Is there something I should be looking for? Currently all switches on both are set on, and almost all setting on the profile 8 are the same other than instance and Bluetooth name. Any ideas?
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• R

  Richard OGM Support Staff

  11/7/19, 2:02 PM
  Andy, this is a new one to me.  I am going to copy Al Thomason, of WakeSpeed on this post and have him respond on it for you. @al-thomason
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• A

  Al

  11/10/19, 11:15 AM
  Andy,   Hello.  Sorry you are having issues.  Reading your description, it sounds like one of the regulators is loosing its configuration - restoring to the factory default state?   Is this correct?  There are a few conditions under which the saved config is erased, however most all require affirmative actions.  There may also be a warranty issue with that one regulator. Perhaps you can drop an Email to support@wakespeed.com and we can open a ticket, we can do a bit more diag and see how to get to the bottom of this! -al-  
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