Yes, the software has a few details it is very picky about, and I have some ideas. The error you see I am able to reproduce, it seems related to a comms error with the REC BMS its self – not the...

I\'m having some trouble firing up my REC BMS.  I have it to control a 4P14S Kokam battery pack, and to control a Victron Easysolar 2 GX when it comes to charging.   I have wired up the BMS, checke...

No more over seas shipping costs.  REC BMS\'s are now stocked in the USA

Wakespeed recently released version 2.2.2 firmware update and now the WS500 Configuration app supports these new BMS parameters.  This update continues to enhance the WS500 support for intelligent ...

Where are you located. If in Brisbane Australia then I may be able to help   Andy

Hi Andy, I am glad your units are working well for you.  The Victron interface is an important part of the WS500 evolution and I believe good progress has been made in that area.  Below I have link...

Has there been any work done on integration into a Victron GX type system. I have 2 WS500 and very happy with them but would like to include them into my Victron System which has an Octo in the mid...

Hey Laurie, For question 1) The two WS500s should be connected via the RJ45 cable and one of the \"Terminator\" plugs installed in the secondary WS500.  Your existing N2K network can then be ...

I read that WS500 has a reverse engineered NMEA2000 capability and have some questions please. My application is a twin engine sailing catamaran: one alternator on each engine regulated by one W...

Today we released an update to the WS500 Configuration Tool.  This release has a few bug fixes and added support for the recently released firmware update from WakeSpeed. This release is \"Free\...

The WS500 Configuration tool currently works with Windows 7-10, 64 bit.  Is there any demand for a Mac OS version of the tool? If there is enough interest, it could likely be ready within 60 day...

Ok thanks

Sorry but Bluetooth is not currently supported on the WS500.

What does the Bluetooth on the ws500 do? I can’t see it on my iPad and so far have been able to see it on my pc but haven’t tried real hard. If I can see it and can connect to the Bluetooth what do...

Andy,   Hello.  Sorry you are having issues.  Reading your description, it sounds like one of the regulators is loosing its configuration - restoring to the factory default state?   Is t...

Hello, Fault states are not retained by power cycling, and in fact power cycling is the only way to clear a number of hard faults.   Of course, once power cycled if the condition still existing ...

Andy, a good question.  That \"Last Fault \" message box only contains data captured by the PC when its connected.  Again I am going to include Al in this post for his comments. @al-thomason ...

Andy, this is a new one to me.  I am going to copy Al Thomason, of WakeSpeed on this post and have him respond on it for you. @al-thomason

I have twice had a situation where one side alternator stopped charging. The first thing I did was swap sides with the controllers to see where the problem went. It seemed that the WS500 had an iss...

Does the last fault code stay between power cycles?

August 25, 2019 Version 1.1.2 is now released. Change Log May 17, 2019 V 1.0.2 added support for firmware level 2.0.2 added \"USB Port Scanner\" to auto detect device and version Jul...

It seems that some versions of Windows 7 that have not had all updates installed may encounter a \"Process Error -1073741515 error when trying to perform a firmware update.  To fix this first ensur...

Hey folks, I was just setting up an old PC with a fresh Windows 7 install.  I haven\'t done any updates yet and tried to install the WS500 app.  I got a strange error about a missing api (Applicati...

High Rick,   Yes - a question we get a bit.   So, there are perhaps two flavors of this: Two alternators on the same engine. Two engines, each with an alternator. For the 1st ...

What do I do if I have two alternators?  Do I install one WS500 for both?  If not, what keeps them from fighting with each other? In a dual alternator setup, each alternator gets its own WS500 S...

It seems there are issues with the factory version of the STM USB driver on some versions of Windows 7 that the WS500 uses for communications.  Al has found an updated driver that should work with ...

The Ws500 uses an STM processor with built in USB communications, unlike an Arduino which uses an external FTDI chip.  On some Windows 10 computers the Windows STM driver has problems with trying t...

@rick-admin

@helen-admin

If you have a dual engine, dual regulator setup and want to monitor both alternators just run the app twice on your PC and split the screen. To run an app twice from Window10, just right mouse o...

Great news! The latest firmware update 2.0.2  now includes a Configure mode which disables the alarms and outputs.  This means you can plug in your PC and power it right from your USB. It does not ...

It seems that in its infinite wisdom Google is treating some of our emails as Spam.  If you have purchased a product you should receive a confirmation order within a couple of minutes.  If not, ple...

We got to the bottom of this one.  It seems that on newer Windows 10 installs they have removed some needed security libraries we were using.  We have now updated this to meet the latest Windows 10...

Porting software code between operating systems can be a frustrating experience.  What works well in Windows may behave very differently in Unix/MacOS.  For instance the software also relies on spe...

The CANBus ports are for connecting to your CANBus (usually your engine computer)or NMEA2000 instrument network.  The programming tool connects to the USB port which can be found inside the enclosure.

Hi, to access the USB port on the WS500 you need to remove the 4 screws on the cover plate and it is located in the top left corner just above the dip switches.  Once you connect it to your PC, cli...

Hi, to access the USB port on the WS500 you need to remove the 4 screws on the cover plate and it is located in the top left corner just above the dip switches.  Once you connect it to your PC, cli...

Is there an update on the IOS software for an iPad?

Found the software but it is saying I need a USB connection.  I only have two CANbus connection with RJ45 connections.  I did plug that in bit it still says its looking for the USB connection.  Can...

Where and how do I get it?