@Rick
I have only seen this a couple of times and it was because the wifi module is connected to the load side of contactor instead of the battery side and the power is disconnected from the module when the BMS resets during the update process.
I installed the BMS system with this in mind. I knew I wanted the WiFi module to be always on. It is powered directly from the battery pack before the contactor, the only device in my system that is other than the ABMS of course. Something failed software wise, I believe it's not even making it to the bootloader.
1) If you need emergency temporary power you may try connecting the red Tyco contactor coil power lead to your battery +. This should power up your system but CAUTION as it bypasses the BMS's safety functions. Remove the AMP connector on the BMS first and keep a multimeter handy, monitor your cell voltages and pack temperatures and never leave it unattended.
This is exactly what I have done.
2) Try connecting using the RS485 cable and PC software. We have tutorials and manuals and the PC software here on our https://rec-bms-na.com site
I have tried several times with several RS485 connectors, I'm a marine electrician by trade so I had several onhand and have the ability and knowledge needed to interface with serial data. So I'm nearly 100% sure no serial data is flowing and the BMS is not getting past an early stage of booting.
3) This is a longshot but using an M10 torx driver, remove the case screws, slide out the PC board, remove the clock battery, wait a minute, re-assemble and reinstall
I will try this today and report back
I see your order here and our shipping department is closed weekends, but I have reached out to the manager to see if we can get this order processed as soon as possible.
Thank you, that would be great. A spare onboard isn't a bad idea anyway so I don't really mind buying a 2nd to keep handy for future issues.
Can you send me an email about how to start the warranty process for the one that is bad?